To ensure a smooth experience for all our members and to keep our administrative processes running efficiently, please review our official membership policies below. By setting up your subscription, you agree to the following terms.
All Prokick memberships are managed securely through our member portal (Gymdesk).
Advance Payment: Memberships are billed on a recurring monthly basis. Your payment covers your training for the upcoming month.
Auto-Renewal: Your membership will automatically renew on the same calendar day every month (your "Billing Date"). For example, if you register on the 12th of the month, your card will automatically be charged on the 12th of every subsequent month.
Failed Payments: If a payment is declined, our system will automatically attempt to process it again. If an account is more than 5 days past due, access to classes and gym facilities will be temporarily suspended until the balance is cleared.
We hate to see you go, but we aim to make the process as straightforward as possible.
30-Day Notice Requirement: We require a strictly enforced 30-day written notice prior to your next billing date to cancel your membership.
Final Payment: If you submit your cancellation request less than 30 days before your next scheduled billing date, you will be billed for one final month. You will retain full access to Prokick for the duration of that final paid month.
How to Cancel: All cancellation requests must be submitted directly through your Gymdesk Member Portal or emailed to our official contact address. Verbal cancellations (e.g., telling a coach before or after class) or social media messages will not be accepted.
No Refunds: Because payments secure your spot on the roster in advance, we do not offer pro-rated refunds for partial months, unused classes, or lack of attendance.
If you are traveling, taking a break, or injured, you can place your membership on hold rather than canceling.
Notice Period: Hold requests must be submitted in writing at least 7 days before your next billing date. We cannot apply holds retroactively.
Duration: Memberships can be frozen for a minimum of 1 month and a maximum of 3 months per calendar year.
Automatic Reactivation: At the end of your requested hold period, your membership and regular monthly billing will automatically resume.
Medical Holds: If you require a hold longer than 3 months due to injury or illness, please contact us directly to arrange a medical freeze (a doctor's note may be required).
Whether you are stepping up your training or dialing it back, you can adjust your membership by contacting us via phone, email, or in person at the front desk.
Downgrades: If you wish to move to a lower class frequency, the change will take effect on your next scheduled billing date.
Upgrades: If you wish to increase your class frequency or move to a Fighters Plan, the upgrade takes effect immediately. You will be charged a pro-rated fee to cover the difference in plan costs for the remainder of your current billing cycle.
